Question 1

How do I book an excursion with Harmony Tours?

Accepted Answer

Choose a trip on our website, pick your date and number of passengers, and complete the short booking form with your hotel and contact details. You'll receive a booking reference once your request is submitted.

Question 2

What happens after I submit my booking?

Accepted Answer

Your booking request is reviewed by our team. Once confirmed, we'll follow up with next steps, including your pickup details closer to your trip date. You can message us on WhatsApp any time using your booking reference.

Question 3

When is my booking confirmed?

Accepted Answer

Confirmation steps can vary by trip and may include completing a required payment as part of booking. Please check the current booking steps on the trip page, or contact our team on WhatsApp with your booking reference, for the latest on how and when your booking is confirmed — especially if your trip date is close.

Question 4

Do I need to pay online when I book?

Accepted Answer

Payment steps can depend on the trip and may include an online deposit or full payment as part of booking. For the exact payment process for your dates, please check the booking steps shown on the trip page or contact our team on WhatsApp.

Question 5

Where can I see the current price for a trip?

Accepted Answer

Prices are shown live on each trip page and during the booking steps, and can vary by date, group size and any optional add-ons. Please always check the current trip page rather than relying on an older price you may have seen elsewhere.

Question 6

Can I book more than one excursion?

Accepted Answer

Yes. Each excursion needs its own booking request, so simply repeat the booking steps for each trip you'd like to join. If you're planning several excursions, our team can also help you plan a schedule on WhatsApp.

Question 7

Where will you pick me up?

Accepted Answer

Pickup is arranged from your hotel or a designated pickup point in your area, depending on the excursion and where you're staying. Your exact pickup point is confirmed as part of your booking.

Question 8

Is hotel pickup included?

Accepted Answer

Many excursions include hotel pickup, and some routes may include a small pickup supplement depending on your area. Check the current trip page to confirm what's included for your excursion and location.

Question 9

How do I know my pickup time?

Accepted Answer

Pickup times are confirmed closer to your trip date, since they depend on the day's full route and other guests being collected in your area. We'll send your exact pickup time before your excursion, and you can always confirm it with us on WhatsApp.

Question 10

What if I'm staying outside the standard pickup area?

Accepted Answer

Some hotels sit outside an excursion's usual pickup zone. Contact us on WhatsApp with your hotel name before booking, or check the pickup options shown for your trip, so we can confirm whether pickup is available or suggest an alternative meeting point.

Question 11

What should I do if I can't find the transfer?

Accepted Answer

Message us on WhatsApp immediately with your booking reference — our team can contact the driver directly and help sort things out quickly. Please don't wait too long before reaching out, especially close to departure time.

Question 12

Can I change my booking date?

Accepted Answer

Contact us on WhatsApp with your booking reference as soon as possible — our team will check availability for your new date and confirm whether the change is possible.

Question 13

Can I change the number of passengers?

Accepted Answer

Yes, in most cases — message us on WhatsApp with your booking reference and the new passenger numbers, and we'll confirm availability and any price difference before updating your booking.

Question 14

How do I cancel my booking?

Accepted Answer

Contact our team on WhatsApp with your booking reference to request a cancellation. We'll confirm the cancellation and any next steps with you directly, including payment or refund details if these apply to your booking.

Question 15

What happens if Harmony has to change an excursion?

Accepted Answer

Occasionally an itinerary, timing or route needs to change for operational reasons. If this affects your booking, our team will contact you with the details and any alternative options as early as possible.

Question 16

What happens if weather or sea conditions affect a boat trip?

Accepted Answer

Guest safety comes first — captains and guides may adjust the route, timing or stops (or in some cases postpone a trip) based on real conditions on the day. If your trip is affected, our team will contact you with the details.

Question 17

Which excursions are suitable for families?

Accepted Answer

Many of our Red Sea boat days, city tours and cultural excursions welcome families, but suitability depends on your children's ages and the specific activity. Check the current trip page for any age guidance, or message us on WhatsApp and we'll help you choose.

Question 18

Can children join boat trips?

Accepted Answer

Yes, children are welcome on most boat trips, though age policies and any child pricing are set individually per excursion. Please check the current trip page or contact us for the specific age and pricing details of your chosen trip.

Question 19

Can children snorkel?

Accepted Answer

Many children can snorkel with proper supervision and correctly fitted equipment, but this depends on their age, swimming confidence and the specific excursion's own rules. Tell your guide your child is new to snorkeling so they can offer extra support.

Question 20

Are Cairo and Luxor trips suitable for young children?

Accepted Answer

These are long, full days with significant travel time, which can be tiring for very young children. Many families do enjoy these trips with older children, but consider your child's age, stamina and nap schedule before booking a long-distance day like this.

Question 21

Do children have different prices?

Accepted Answer

Many excursions offer a reduced child price and free travel for infants, with the exact age ranges and pricing set individually per trip. Always check the current trip or booking page for the child pricing and age bands that apply to your excursion.

Question 22

Do I need to know how to swim?

Accepted Answer

You don't need to be a strong swimmer to enjoy most boat trips, but if snorkeling is included, basic water confidence and a well-fitting life jacket or flotation aid make the experience much more comfortable. Tell your guide if you're not a confident swimmer or are trying snorkeling for the first time.

Question 23

Is snorkeling equipment included?

Accepted Answer

Most snorkeling trips include a mask, snorkel and fins, but exact inclusions can vary by excursion. Check the current trip page to confirm what's included, and consider bringing your own mask if a proper fit matters to you.

Question 24

What happens in windy weather?

Accepted Answer

Wind can affect sea conditions, visibility and which stops are possible on a given day. Your captain and guide will choose the safest and most enjoyable route available, which may differ from the exact original plan.

Question 25

Are dolphins guaranteed?

Accepted Answer

No — dolphins are wild animals, and sightings can never be guaranteed on any trip, including ones named after dolphin encounters. Responsible operators keep an appropriate distance and never chase or feed them, which we fully support.

Question 26

Can I touch coral?

Accepted Answer

Please don't — coral is a living organism that's easily damaged by touching, standing on it, or fin contact, and it can take many years to recover. Enjoy the reef by observing rather than touching, and never chase or feed marine life.

Question 27

How long is a Cairo or Luxor day trip?

Accepted Answer

Both are long days from the Red Sea coast, typically involving an early start and a full day of sightseeing or travel. Check your specific trip's itinerary for its exact schedule and estimated return time.

Question 28

What should I wear for Cairo or Luxor?

Accepted Answer

Comfortable, breathable clothing and closed or sturdy walking shoes are recommended for a full day of sightseeing. If your itinerary includes a mosque or other religious site, modest clothing covering shoulders and knees is respectful and often required.

Question 29

Are attraction tickets included?

Accepted Answer

Ticket inclusions vary by excursion and can change with official pricing and access rules, so we don't fix them here. Please check the current trip itinerary, which lists exactly what's included and what's optional for your specific booking.

Question 30

Are pyramid interiors included?

Accepted Answer

Entering inside a pyramid is a separate ticket from visiting the Giza Plateau itself, and isn't automatically included unless your trip's itinerary explicitly says so. Check your current trip page for whether this option is included or available to add.

Question 31

Which museum is included?

Accepted Answer

This depends on the specific Cairo itinerary you book — some include the Grand Egyptian Museum near Giza, others may include a different museum. Check your trip's itinerary for the exact museum and any ticket details included.

Question 32

Are Luxor tombs included?

Accepted Answer

Which tombs and sites are included (for example in the Valley of the Kings) depends on your specific Luxor itinerary, since ticket structures and access can vary. Check your trip page for the exact sites and any optional additions.

Question 33

Are excursions safe for families?

Accepted Answer

Guest safety is a priority across our excursions, with guides and crew experienced in each activity. That said, suitability for a specific family depends on the activity and your own circumstances, so check the trip details or ask us if you're unsure.

Question 34

What if I have limited mobility?

Accepted Answer

Suitability varies a lot by excursion — some involve boat boarding, uneven terrain, steps or long walks. Please contact us before booking so we can help you understand what a specific trip involves and suggest options that suit you.

Question 35

What if I am pregnant?

Accepted Answer

Suitability during pregnancy depends on the specific activity — some water or adventure activities may not be appropriate — and on your own health. Please contact us before booking, and check with your doctor if you're unsure whether a specific excursion is suitable for you.

Question 36

What if I have a medical condition?

Accepted Answer

If you have a medical condition that could affect your participation in a specific activity, please contact us before booking so we can share relevant details about the excursion. Check with your doctor if you're unsure about your own suitability, and bring any medication you may need during the day.

Question 37

Can non-swimmers join boat trips?

Accepted Answer

Yes, in many cases — a boat day itself doesn't always require swimming, though some activities like snorkeling are easier with basic water confidence and a well-fitting flotation aid. Let your guide know if you're a non-swimmer so they can support you.

Question 38

What should I bring on a boat trip?

Accepted Answer

Sun protection, a hat, sunglasses with a secure strap, swimwear, a towel and water are all useful, along with a light layer for wind on deck and a dry change of clothes. Bring any personal medication you may need during the day.

Question 39

What should I bring for snorkeling?

Accepted Answer

Beyond your usual boat-day essentials, a well-fitting mask is worth bringing yourself if fit matters to you, along with reef-safe sun protection where available. Check the trip page to see what snorkeling equipment is already included.

Question 40

What should I bring for a desert trip?

Accepted Answer

Closed shoes, sun protection, a hat, sunglasses and water are important for a desert excursion, along with something to protect your face from dust on activities like quad biking or a buggy safari. A light scarf or bandana can also help.

Question 41

What should I bring for a Cairo day trip?

Accepted Answer

Comfortable walking shoes, sun protection, water and a charged phone or power bank are useful for a long day of sightseeing. Modest clothing is a good idea in case your itinerary includes a mosque or religious site.

Question 42

What should I bring for a Luxor day trip?

Accepted Answer

The same essentials as Cairo apply — comfortable shoes, sun protection, water and a light layer for the early morning start. Luxor involves a lot of walking between temples and tombs, so good footwear matters.

Question 43

How much is the Egypt visa on arrival?

Accepted Answer

The current visa-on-arrival fee is {visaFeeUsd} per person. Not every nationality is eligible for a visa on arrival, and requirements can change, so we recommend checking the latest official entry requirements for your nationality before travelling.

Question 44

What currency should I use in Egypt?

Accepted Answer

The Egyptian pound is the local currency, though many tourist-area businesses and excursions also accept US dollars or euros in cash. Small local vendors are less likely to accept cards, so carrying some cash is useful.

Question 45

What clothing is appropriate in Egypt?

Accepted Answer

Light, breathable clothing suits the climate, while modest clothing covering shoulders and knees is respectful at mosques and other religious sites. Swimwear is fine at your hotel and on boat excursions, but not typically for city sightseeing.

Question 46

What's the weather like in Egypt?

Accepted Answer

The Red Sea coast is a warm, largely dry destination year-round, with summer months especially hot and winter milder but sometimes windier at sea. Check a current forecast close to your travel dates rather than relying on a general seasonal expectation.

Question 47

Are there rules about taking coral or shells home as souvenirs?

Accepted Answer

Coral, shells and other marine specimens may be protected under Egyptian export rules, your home country's import rules, and international wildlife-trade controls — this varies by species and isn't a blanket "everything is illegal" rule, but it's genuinely easy to get wrong. The safest choice is to photograph natural marine life and leave it where you found it, and choose manufactured souvenirs instead.

Question 48

Who is Harmony Tours?

Accepted Answer

Harmony Tours is a Red Sea excursion operator offering boat trips, snorkeling, desert adventures and cultural day trips to Luxor and Cairo, with direct booking and real customer support rather than a faceless marketplace.

Question 49

How can I contact Harmony Tours?

Accepted Answer

The fastest way to reach us is WhatsApp — look for the WhatsApp button across our website, including at the bottom of this Help Center. You can also use our Contact page for other ways to reach our team.

Question 50

Can Harmony help me choose an excursion?

Accepted Answer

Absolutely — message us on WhatsApp with what you're looking for (relaxing beach day, adventure, family-friendly, cultural) and we'll recommend the excursions that best fit your trip.

Question 51

Where can I see all available trips?

Accepted Answer

Browse our full Trip Catalogue to see every current excursion, with live pricing, durations and availability. You can filter by destination or experience type to find what suits you.

Question 52

How do I know what's included in my excursion?

Accepted Answer

Every trip page lists its own inclusions, exclusions and itinerary — always check the specific trip you're booking rather than assuming it matches a similar-sounding excursion. If anything is unclear, ask us on WhatsApp before booking.

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