Terms & Conditions

Last updated: 2 November 2026

These Terms & Conditions consist of two parts. Part A — Tours applies to bookings of tours and activities with Harmony Tours. Part B — Harmony Shop applies to orders of products placed in the Harmony Shop on this website. Part A does not apply to Shop orders and Part B does not apply to tour bookings, unless a section expressly provides otherwise.

Part A — Tours

1. About Harmony Tours

These Terms & Conditions apply to bookings made with Harmony Tours, a tour operator based in Hurghada, Red Sea, Egypt.

Contact details:

Email: info@harmony-wycieczki.com
Egypt: +20 155 593 5998
Poland: +48 532 252 332

By making a booking through our website or other authorized Harmony Tours booking channels, you agree to these Terms & Conditions.

2. Bookings

A booking is subject to availability and the specific conditions displayed for the selected tour or activity.

Customers are responsible for providing accurate information, including their name, contact details, number and ages of participants, hotel/pickup information and any other information required for the selected activity.

A booking is confirmed when Harmony Tours provides a booking confirmation or, where online payment is required, after the required payment has been successfully verified.

3. Prices

The applicable price is the price displayed and confirmed during the booking process.

The final booking summary will show the applicable participant prices and any additional charges, such as pickup surcharges, before the customer confirms the booking.

Where prices are displayed in different currencies, exchange rates may vary.

4. Online Payments

Where online payment is available, payment may be processed through an authorized third-party payment service provider.

Harmony Tours does not require customers to provide card details directly to Harmony Tours where payment is completed through the payment provider's secure checkout.

A booking requiring online payment will not be considered paid solely because the customer is redirected to a payment-success page. Payment must be successfully verified.

The payment methods and currencies actually available to the customer may depend on the payment provider and the customer's location.

5. Cancellation & Refund Policy

Bookings may be cancelled free of charge up to 24 hours before the scheduled start time of the tour or activity.

Cancellations made less than 24 hours before the scheduled start time are non-refundable.

No-shows are non-refundable.

Cancellation requests should be made by contacting Harmony Tours using the contact details published on our website.

If Harmony Tours cancels a tour or activity, the customer will be offered an alternative date where appropriate or a full refund.

Approved refunds for online payments are returned to the customer's original payment method. Once a refund has been approved, it may take up to 28 days for the refunded amount to be returned to the original payment method.

Some tours or activities may have specific cancellation conditions. Where clearly disclosed before booking, those specific conditions take precedence over this general cancellation policy.

6. Changes to Tours and Activities

Tours may be affected by weather, sea conditions, safety requirements, government restrictions, operational circumstances or other circumstances outside reasonable control.

Where necessary, Harmony Tours may change departure times, pickup arrangements, routes, itinerary order or certain elements of an activity.

If a material change prevents the booked activity from being provided, Harmony Tours will communicate the available alternatives to the customer.

7. Pickup and Transportation

Pickup availability, included areas and any applicable surcharges are displayed during booking where relevant.

Customers must provide accurate hotel/accommodation and contact information.

Customers are responsible for being at the confirmed pickup location at the communicated time.

8. Children and Participant Information

Prices and eligibility for children or infants are determined according to the rules displayed for the selected tour at the time of booking.

Customers must provide accurate ages for children and infants.

Harmony Tours may require correction of a booking where incorrect participant ages or categories were supplied.

9. Customer Responsibilities

Customers must follow reasonable safety instructions provided by guides, crew members, drivers and activity operators.

Customers are responsible for ensuring that they are reasonably able to participate in the selected activity and for informing Harmony Tours of relevant requirements that could affect participation.

Customers must comply with applicable local laws and safety requirements during activities.

10. Third-Party Operators and Suppliers

Some components of a tour may be provided by third-party transport providers, boats, attractions, guides or other tourism suppliers.

Where third parties are involved, their operational and safety requirements may also apply.

11. Liability

Harmony Tours will provide booked services with reasonable care and in accordance with the confirmed booking.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Harmony Tours is not responsible for losses caused solely by circumstances outside its reasonable control, subject to rights available to customers under applicable law.

12. Personal Data

Personal information supplied during booking is handled in accordance with the Harmony Tours Privacy Policy.

Information necessary to fulfil a booking may be shared with relevant service providers where required to provide the booked service.

Online-payment information may also be processed by the applicable payment service provider.

13. Governing Law

These Terms & Conditions and bookings made with Harmony Tours are governed by the applicable laws of the Arab Republic of Egypt.

Any dispute will be handled in accordance with applicable Egyptian law and the jurisdiction of the competent Egyptian authorities and courts.

14. Changes to These Terms

Harmony Tours may update these Terms & Conditions when necessary.

The terms applicable to a booking are those communicated or made available in connection with the booking, subject to applicable law.

15. Contact

Questions about bookings, cancellations or these Terms can be sent to:

Harmony Tours
Email: info@harmony-wycieczki.com
Egypt: +20 155 593 5998
Poland: +48 532 252 332

Part B — Harmony Shop

B1. Seller and Scope

The Harmony Shop is operated by Harmony Tours, Hurghada, Red Sea, Egypt (the "seller"), using the contact details in section B13.

Part B applies to every order of products placed in the Harmony Shop (a "Shop order"). By placing a Shop order, the customer accepts Part B. A Shop order is separate from any tour booking: it is placed, confirmed, paid, delivered and cancelled independently, and the booking, payment and cancellation rules of Part A do not apply to it.

B2. Products

The Harmony Shop sells physical products, such as cosmetics, natural oils, perfumes, sweets, spices and souvenirs.

Product descriptions, ingredients, usage instructions and warnings are based on information from the manufacturer or supplier. Product images are illustrative; packaging, labels and design may differ from the images.

Products are offered while stock lasts.

B3. Prices and Currency

Product prices are shown in US dollars (USD). The price that applies to an order is the price displayed at checkout when the order is placed.

Before placing the order, the customer is shown the order total, consisting of the product prices, any discount from a valid promo code and the applicable delivery fee. This total is the amount payable for the order.

If a price, a promo code or the delivery fee changes while the customer is completing checkout, the customer is shown the updated total and must place the order again.

B4. Delivery Areas and Delivery Fees

Available delivery areas, applicable delivery fees and any free-delivery threshold are displayed during checkout before the order is placed. These may change from time to time. The values displayed and included in the order total at the time the customer places the order apply to that order.

B5. Placing an Order and Order Confirmation

To place an order, the customer selects products, chooses a delivery area, enters the required contact and delivery details, accepts these Terms & Conditions, confirms having read the Privacy Policy and submits the order.

After the order is submitted, the customer receives an order number and an email confirming that the order has been received. Receipt of an order does not yet mean that it has been accepted.

The order is accepted, and the contract of sale is concluded, when Harmony Tours confirms the order; the customer is informed by email. Harmony Tours may decline an order before confirming it, in particular if a product is unavailable, the contact or delivery details are incomplete or delivery to the given location is not possible. Any amount already paid for a declined order is refunded.

The customer can check the status of the order at any time using the private link provided after the order is placed and in the order emails.

B6. Delivery to the Hotel

Orders are delivered by Harmony Tours to the hotel stated by the customer within the selected delivery area. The planned delivery day and time window are shown with the order. A different delivery time can be arranged with Harmony Tours via WhatsApp.

The customer must provide the correct hotel name, the room number where applicable, and a telephone number at which the customer can be reached on the delivery day. Harmony Tours may contact the customer by telephone or WhatsApp about the delivery.

If the customer cannot be reached or the order cannot be handed over at the agreed time, Harmony Tours will try to arrange a new delivery time with the customer. If delivery is still not possible, for example because the customer has left the hotel, Harmony Tours may cancel the order.

B7. Payment

Cash on Delivery. The customer pays the order total in cash in US dollars (USD) when the order is handed over at the hotel.

Online card payment. Where online card payment is offered at checkout, the payment is processed by an authorized third-party payment service provider. Before payment, the customer is shown the applicable order total in US dollars (USD) and the corresponding online-payment amount in Egyptian pounds (EGP) that will be charged. An order is treated as paid only once the payment has been successfully verified. If the payment is not completed within the time shown, the order may be cancelled automatically.

Ownership of the products and the risk of their loss or damage pass to the customer when the products are handed over.

B8. Cancellation

By the customer. The customer may cancel a Shop order free of charge up to and including the day before the scheduled delivery date (Egypt time) — for example, for delivery on 20 October, free cancellation is available through 19 October — by contacting Harmony Tours via WhatsApp or email and stating the order number. After that cutoff, free cancellation is not guaranteed and the customer should contact Harmony Shop support. This rule applies only to Shop orders and does not change the cancellation rules for tours in Part A.

By Harmony Tours. Harmony Tours may cancel an order if a product becomes unavailable, the contact or delivery details are incorrect or incomplete, delivery is not possible (section B6), an online payment is not completed in time (section B7), or the order appears to be a duplicate, a test or an abuse of the Shop. The customer is informed by email.

If an order is cancelled, any amount already paid online is refunded to the original payment method. Once a refund has been approved, it may take up to 28 days for the refunded amount to be returned to the original payment method.

B9. Complaints, Returns and Refunds

The customer should check the products at handover. If a product is damaged, defective, missing or not the product ordered, the customer should inform Harmony Tours without undue delay, preferably at handover or as soon as the problem is noticed, via WhatsApp or email, stating the order number and, where possible, attaching photos.

Where a complaint is justified, Harmony Tours will, as agreed with the customer, replace the product, deliver the missing product or refund the price of the affected product. Refunds of cash payments are made in a manner agreed with the customer; refunds of online payments are made to the original payment method.

For hygiene, health and safety reasons, opened cosmetics, personal-care and hygiene products and opened food products cannot be returned unless they are defective, damaged or incorrect (not the product ordered), or mandatory applicable law requires otherwise.

Nothing in this Part limits any rights the customer has under mandatory applicable law.

B10. Customer Responsibilities

The customer must provide accurate and complete contact and delivery details, be reachable at the telephone number provided around the planned delivery time, accept the delivery and, for Cash on Delivery, pay the order total.

The customer is responsible for reading the product information, ingredients, usage instructions and warnings before use, in particular with regard to allergies or sensitivities, and for using the products as intended.

B11. Liability, Governing Law and Changes

Sections 11 (Liability), 13 (Governing Law) and 14 (Changes to These Terms) of Part A apply to Shop orders with the necessary changes, with products taking the place of booked services. The version of these Terms & Conditions in force when an order is placed applies to that order.

B12. Personal Data

Personal information provided for a Shop order is processed as described in Part B of the Harmony Tours Privacy Policy.

B13. Contact for Shop Orders

Questions about Shop orders, delivery, cancellations or complaints can be sent to:

Harmony Shop (Harmony Tours)
WhatsApp: +20 155 179 3441
Email: info@harmony-wycieczki.com