Terms & Conditions
Last updated: 31 August 2026
1. About Harmony Tours
These Terms & Conditions apply to bookings made with Harmony Tours, a tour operator based in Hurghada, Red Sea, Egypt.
Contact details:
Email: info@harmony-wycieczki.com
Egypt: +20 105 005 6593
Poland: +48 532 252 332
By making a booking through our website or other authorized Harmony Tours booking channels, you agree to these Terms & Conditions.
2. Bookings
A booking is subject to availability and the specific conditions displayed for the selected tour or activity.
Customers are responsible for providing accurate information, including their name, contact details, number and ages of participants, hotel/pickup information and any other information required for the selected activity.
A booking is confirmed when Harmony Tours provides a booking confirmation or, where online payment is required, after the required payment has been successfully verified.
3. Prices
The applicable price is the price displayed and confirmed during the booking process.
The final booking summary will show the applicable participant prices and any additional charges, such as pickup surcharges, before the customer confirms the booking.
Where prices are displayed in different currencies, exchange rates may vary.
4. Online Payments
Where online payment is available, payment may be processed through an authorized third-party payment service provider.
Harmony Tours does not require customers to provide card details directly to Harmony Tours where payment is completed through the payment provider's secure checkout.
A booking requiring online payment will not be considered paid solely because the customer is redirected to a payment-success page. Payment must be successfully verified.
The payment methods and currencies actually available to the customer may depend on the payment provider and the customer's location.
5. Cancellation & Refund Policy
Bookings may be cancelled free of charge up to 24 hours before the scheduled start time of the tour or activity.
Cancellations made less than 24 hours before the scheduled start time are non-refundable.
No-shows are non-refundable.
Cancellation requests should be made by contacting Harmony Tours using the contact details published on our website.
If Harmony Tours cancels a tour or activity, the customer will be offered an alternative date where appropriate or a full refund.
Approved refunds for online payments will normally be returned to the original payment method. The time required for the refunded amount to appear in the customer's account may depend on the payment provider, card issuer or bank.
Some tours or activities may have specific cancellation conditions. Where clearly disclosed before booking, those specific conditions take precedence over this general cancellation policy.
6. Changes to Tours and Activities
Tours may be affected by weather, sea conditions, safety requirements, government restrictions, operational circumstances or other circumstances outside reasonable control.
Where necessary, Harmony Tours may change departure times, pickup arrangements, routes, itinerary order or certain elements of an activity.
If a material change prevents the booked activity from being provided, Harmony Tours will communicate the available alternatives to the customer.
7. Pickup and Transportation
Pickup availability, included areas and any applicable surcharges are displayed during booking where relevant.
Customers must provide accurate hotel/accommodation and contact information.
Customers are responsible for being at the confirmed pickup location at the communicated time.
8. Children and Participant Information
Prices and eligibility for children or infants are determined according to the rules displayed for the selected tour at the time of booking.
Customers must provide accurate ages for children and infants.
Harmony Tours may require correction of a booking where incorrect participant ages or categories were supplied.
9. Customer Responsibilities
Customers must follow reasonable safety instructions provided by guides, crew members, drivers and activity operators.
Customers are responsible for ensuring that they are reasonably able to participate in the selected activity and for informing Harmony Tours of relevant requirements that could affect participation.
Customers must comply with applicable local laws and safety requirements during activities.
10. Third-Party Operators and Suppliers
Some components of a tour may be provided by third-party transport providers, boats, attractions, guides or other tourism suppliers.
Where third parties are involved, their operational and safety requirements may also apply.
11. Liability
Harmony Tours will provide booked services with reasonable care and in accordance with the confirmed booking.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Harmony Tours is not responsible for losses caused solely by circumstances outside its reasonable control, subject to rights available to customers under applicable law.
12. Personal Data
Personal information supplied during booking is handled in accordance with the Harmony Tours Privacy Policy.
Information necessary to fulfil a booking may be shared with relevant service providers where required to provide the booked service.
Online-payment information may also be processed by the applicable payment service provider.
13. Governing Law
These Terms & Conditions and bookings made with Harmony Tours are governed by the applicable laws of the Arab Republic of Egypt.
Any dispute will be handled in accordance with applicable Egyptian law and the jurisdiction of the competent Egyptian authorities and courts.
14. Changes to These Terms
Harmony Tours may update these Terms & Conditions when necessary.
The terms applicable to a booking are those communicated or made available in connection with the booking, subject to applicable law.
15. Contact
Questions about bookings, cancellations or these Terms can be sent to:
Harmony Tours
Email: info@harmony-wycieczki.com
Egypt: +20 105 005 6593
Poland: +48 532 252 332