Privacy Policy
Last updated: 31 August 2026
1. About This Privacy Policy
This Privacy Policy explains how Harmony Tours collects, uses and protects personal information when customers use our website, contact us, make a booking, or use our services.
Harmony Tours is a tour operator based in Hurghada, Red Sea, Egypt.
Contact:
Email: info@harmony-wycieczki.com
Egypt: +20 105 005 6593
Poland: +48 532 252 332
2. Information We May Collect
Depending on how a customer uses our website or services, we may collect information including:
- Name
- Email address
- Telephone number
- Booking reference
- Tour or activity selected
- Booking date and activity date
- Number of participants
- Participant categories or ages where required for pricing or eligibility
- Hotel, accommodation or pickup information
- Pickup area and applicable pickup arrangements
- Information voluntarily provided in booking notes or communications
- Communications with Harmony Tours relating to bookings, cancellations, customer service or support
- Booking price, currency, applicable surcharges and transaction-related information
- Technical information generated when using our website where applicable, such as device/browser information, IP address and website usage information
We only request information that is reasonably necessary for providing, administering, supporting or improving our services.
3. How We Use Personal Information
We may use personal information to:
- Process and manage bookings
- Check availability
- Calculate and confirm booking prices
- Arrange pickup and transportation
- Communicate booking confirmations, references and operational information
- Contact customers regarding changes to a booking or activity
- Provide customer support
- Process cancellation and refund requests
- Prevent duplicate, fraudulent or unauthorized transactions
- Maintain booking and transaction records
- Improve the operation and usability of our website and services
- Meet applicable legal, accounting, regulatory or security requirements
4. Booking Information
Information entered during the booking process is used to create and administer the customer's reservation.
The customer is responsible for ensuring that the information supplied is accurate.
Where a customer provides information about other participants in the same booking, the customer should ensure that they are authorized to provide the information necessary to administer that booking.
5. Payments
Where online payment is available, payments may be processed by an authorized third-party payment service provider.
Payment-card details may be entered directly into the payment provider's checkout or payment environment rather than being collected by Harmony Tours.
Harmony Tours does not intend to store full payment-card numbers, card security codes (CVV), or other sensitive card-authentication data on its systems.
Harmony Tours may receive and retain non-sensitive transaction information necessary to administer a booking, such as:
- Payment status
- Amount and currency
- Internal payment reference
- Provider transaction/reference identifier
- Payment or verification timestamp
- Safe transaction status or failure information where required for support and reconciliation
The payment provider may process personal and payment information under its own privacy and security terms.
The specific payment provider will be identified where appropriate once online payment is activated.
6. Sharing Information With Service Providers
Harmony Tours may share information necessary to provide a booked service with relevant service providers involved in fulfilling the booking.
Depending on the activity, these may include transport providers, boat or activity operators, guides, attractions, or other tourism suppliers.
Only information reasonably necessary to arrange or provide the booked service should be shared.
We may also use technology, hosting, communications, email, analytics or payment service providers where required to operate the website and provide our services.
These providers may process information on our behalf or under their own applicable privacy terms.
7. Communications
Harmony Tours may use the telephone number, email address or other contact details provided by a customer to communicate about:
- Booking confirmations
- Pickup information
- Schedule or operational changes
- Cancellations
- Customer-service requests
- Important information relating to a booked activity
Customers may also choose to contact Harmony Tours through available communication channels such as telephone, email or WhatsApp.
Communications made through third-party platforms may also be subject to the privacy terms of those platforms.
8. Website Analytics and Technical Information
Where analytics or similar website technologies are enabled, Harmony Tours may collect technical and usage information to understand how the website is used and to improve performance and customer experience.
This may include information such as:
- Browser or device type
- IP address
- Pages viewed
- General website interaction information
- Referral or campaign information where applicable
The exact technologies used on the website must be reflected accurately in this Privacy Policy and related cookie/consent information.
9. Cookies and Similar Technologies
The Harmony Tours website uses a small number of essential cookies and browser local storage needed for core site functionality, such as remembering your cookie preference and completing a booking submission.
On your first visit, a cookie banner lets you Accept All, allow Essential Only, or independently choose Analytics and Marketing cookies — both are switched off by default and only load if you turn them on. No analytics or advertising/marketing technology is active on the website today; either would only begin loading after the matching consent is granted.
You can review or change your choice at any time using the "Cookie Preferences" link in the website footer. See our Cookie Policy for full details.
10. Data Retention
Harmony Tours retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate booking and transaction records, resolving disputes, and meeting applicable legal, accounting or regulatory requirements.
Different types of information may need to be retained for different periods.
11. Data Security
Harmony Tours takes reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
Customers should not send payment-card security codes or other unnecessary sensitive payment information to Harmony Tours through email, WhatsApp, booking notes or other general communication channels.
12. Customer Privacy Requests
Customers may contact Harmony Tours to ask questions about personal information held in connection with their bookings or to request appropriate correction or other handling of their information.
Requests are subject to applicable law and any legal or operational requirements that require Harmony Tours to retain particular records.
Privacy requests can be sent to:
13. Third-Party Websites and Services
The Harmony Tours website may contain links to third-party websites or services.
Harmony Tours is not responsible for the privacy practices of independent third-party websites or services.
Customers should review the privacy information provided by those services where appropriate.
14. Children's Information
Harmony Tours may process a child's age or participant category where necessary to determine pricing, eligibility, safety requirements or booking arrangements for a tour or activity.
This information is provided as part of a booking made by a parent, guardian or other responsible adult.
Harmony Tours does not intentionally request unnecessary personal information directly from children through the booking process.
15. International Customers and Service Delivery
Harmony Tours serves customers from different countries.
Where necessary to administer a booking or provide a booked activity, information may be processed using service providers or communication systems that operate across different countries.
Harmony Tours will use personal information only as reasonably necessary for the purposes described in this Privacy Policy and subject to applicable requirements.
16. Legal Requirements
Harmony Tours may retain or disclose information where reasonably necessary to comply with applicable law, lawful requests from competent authorities, legal proceedings, fraud prevention, security requirements, or the establishment, exercise or defense of legal claims.
17. Changes to This Privacy Policy
Harmony Tours may update this Privacy Policy when its services, website technologies, payment arrangements or legal requirements change.
The current version and its last-updated date will be published on this page.
18. Contact
For questions or requests concerning this Privacy Policy or personal information, contact:
Harmony Tours
Email: info@harmony-wycieczki.com
Egypt: +20 105 005 6593
Poland: +48 532 252 332