Hotel delivery in Hurghada, Makadi Bay and Soma Bay

Delivery areas and fees

Free delivery is based on the product subtotal before any promo-code discount. The delivery fee itself is never discounted.

Delivery areas, fees and free-delivery amounts may change from time to time. The values shown at checkout and included in your order total when you place the order apply to that order.

How hotel delivery works

1. 1Add products to your cart and choose your delivery area.
2. 2At checkout, enter your name, email, WhatsApp phone number, your hotel and, where applicable, your room number.
3. 3After you place the order, you receive an order number and an email confirming that we have received it. The order is accepted once Harmony Tours confirms it by email.
4. 4Harmony Tours delivers your order to your hotel. You can check its status at any time with the private link in your order emails.

Delivery day and time

The planned delivery day and time window are shown at checkout and with your order. If you need a different time, contact us on WhatsApp to arrange it.

Please make sure you can be reached at your phone number on the delivery day. If we cannot reach you or hand over the order at the agreed time, we will try to arrange a new time with you. If delivery is still not possible, for example because you have left the hotel, the order may be cancelled.

Payment

Cash on delivery

Pay the order total in cash in US dollars (USD) when the order is handed over at your hotel.

Cancelling an order

You can cancel your order free of charge up to and including the day before the planned delivery date (Egypt time) – for example, for delivery on 20 October, until 19 October. Contact us on WhatsApp or by email and give your order number. After that, free cancellation is not guaranteed; please contact Harmony Shop support.

Harmony Tours may cancel an order if a product becomes unavailable, the contact or delivery details are incorrect or incomplete, delivery is not possible, an online payment is not completed in time, or the order appears to be a duplicate, a test or an abuse of the Shop. You will be informed by email.

If an order is cancelled, any amount already paid online is refunded to the original payment method. Once a refund has been approved, it may take up to 28 days to reach your original payment method.

Damaged, missing or wrong products

Please check your products at handover. If a product is damaged, defective, missing or not the product you ordered, let us know without undue delay – ideally at handover or as soon as you notice the problem – on WhatsApp or by email, with your order number and, where possible, photos.

If the complaint is justified, we will, as agreed with you, replace the product, deliver the missing product or refund the price of the affected product. Cash payments are refunded in a way agreed with you; online payments are refunded to the original payment method.

For hygiene, health and safety reasons, opened cosmetics, personal-care and hygiene products and opened food products cannot be returned unless they are defective, damaged or not the product ordered, or mandatory applicable law requires otherwise.

Nothing here limits any rights you have under mandatory applicable law.